Band 5 Teams Support Officer

​MPA are delighted to recruit for a Band 5 Teams Support Officer on behalf of our client based in the Ballymoney area. The postholder will assist in the regional implementation of Microsoft 365, specifically in the deployment, training and support of Microsoft Teams and SharePoint within the Northern Health and Social Care Trust as well as working with the ICT Project Manager and various teams within the Trust. Hours are 9am-5pm Monday - Friday

Job Duties

·         Assist in the development and implementation of a Trust-wide Information Technology strategy and on the development and implementation of associated annual ICT work programmes.

·         Provide support and advice to staff on Microsoft 365 services with particular emphasis on Microsoft Teams and SharePoint.

·         Diagnose and rectify faults and problems with accessing Microsoft Teams and SharePoint services or apps.

·         To maximise the use of ICT to achieve better value for money in the delivery of health and social care.

·         Work closely across corporate functions and Service Groups on to support the introduction and continued development of Microsoft 365 functionality.

·         Assist the ICT Project Manager in establishing collaborative working relationships with BSO, HSCB, HSC Trusts and other stakeholders.

Essential Criteria

·         Applicants must have a BTEC certificate or higher and have worked for at least 1 year in an ICT training/support rote

OR

·         Have an ICT professional qualification in an ICT related discipline and have worked for at least 2 years at Band 4 or above in an ICT training / support role

OR

·         Have worked for at least 4 years at Band 4 or above in an ICT training / support role

·         Applicants must also hold a Full UK Driving licence and have access to a car on appointment

Further Information

·         37.5 hours per week 9am – 5pm Monday to Friday

·         Rate of pay is £14.53 per hour

·         Holiday Fund

·         Weekly pay